Frequently Asked Questions

Access is restricted to approved trade partners, specialists, and authorised representatives connected to Jaguar Land Rover Classic or an authorised Trade Retailer. Users must have an active registered account with valid credentials.

You can:

• Search for Classic part numbers
• Build and submit orders
• Access product information and pricing
• Send orders directly to your nominated Trade Retailer for fulfilment

Orders placed in the Portal are submitted to your nominated Trade Retailer. This retailer reviews, confirms, and supplies the order according to your agreed commercial terms. The order submission is considered an offer and is subject to acceptance.

Prices displayed in the Portal are indicative and may be subject to updates, corrections, or realignment. Final pricing is confirmed by your nominated Trade Retailer when they accept your order.

All invoicing, payment terms, credit arrangements, and financial queries are handled directly by your nominated Trade Retailer - not Jaguar Land Rover Classic.

Returns, cancellations, and refund requests must be arranged directly with your Trade Retailer in line with their returns policy and your contractual terms.

You can reset your password via the Portal login page, or contact your retailer/JLR representative to initiate a reset.

Your card will be charged when your order is placed and an email confirming payment will be sent to you by Stripe, along with a notification from us confirming your order. You can find out more on our Purchase Terms & Conditions page. 

It is your responsibility to ensure that the payment details you provide are correct and complete. We do not have to supply goods to you if the details you submit when making your order are incorrect or incomplete, and we are unable to take payment as a result.

No payment will be treated as made until we have received it in cleared funds, and we will not dispatch the goods until we receive payment in full.

If we are unable to accept your order for any reason, then we will refund any money paid by you in respect of that order. If we have not yet taken payment from your debit/credit card, then we will not do so.

For help resolving payment issues, please contact our Customer Service team here or call us on +44 (024) 7656 6600, selecting option 3.

You can also refer to our Purchase Terms & Conditions for more information.

We can accept the following payment methods:

You can find out more on our Purchase Terms & Conditions page.  

Your Security Code is just a little extra security for online transactions. This number can be located on the signature strip on the back on your card and is 3 digits in length.

Orders shipped to the UK, or within the European Union (regardless of invoicing address) are liable to pay VAT (Value Added Tax) at the current rate.

Tracking information is provided when we confirm dispatch of your order. Please ensure you provide an email address or mobile phone number for SMS to enable us to do this.

When your order is shipped a second email is sent to confirm this with your tracking information. if you don't receive an email within 5 working days, please contact our Customer Service team here.

The majority of our parcels arrive safely and on time, however there are occasions where this isn’t the case. If this happens, please contact our Customer Service team here.

Unfortunately, the delivery address cannot be changed once an order is placed. Please contact our Customer Service team for further advice here or call +44 (024) 7656 6600.

Yes, you can re-arrange delivery in the MyDHL app or by contacting the DHL. 

If you fail to contact the courier to re-arrange delivery within the period specified by the courier or fail to take delivery on the re-arranged date then the products may be returned to our warehouses. If that happens then we reserve the right to charge you for the additional costs that we may incur as a result.

Delivery is provided by DHL Express. You will receive your tracking number in the Shipment Confirmation email and you should receive your parts within 3-7 working days after you place your order.

A signature will be required upon receipt.

Our courier will advise of a delivery date via email or SMS, along with tracking information.

We cannot guarantee delivery dates and are not responsible for delays caused by events beyond our reasonable control, such as poor weather conditions or labour disputes at the delivery service providers that we use.

Delivery will be complete once we have delivered the goods in question to the address you provide (or any alternative address that you have agreed that we may leave the goods at). If no-one is available at the address to take delivery, the courier will leave you a note to this effect, in which case you should re-arrange delivery.

Orders to UK and European destinations should arrive within 3-5 working days, and next day delivery service is not something we currently offer. Please contact our Customer Service team here for further advice on delivery lead times. Deliveries to the rest of the world should arrive within 4-7 working days.

Yes, we can provide delivery to most countries. 

If your country is not in the shipping list/there are no shipping rates available, please contact our Customer Service team here for further advice on delivering to your chosen destination.

If you have ordered goods for delivery outside of the UK, you may be liable to pay import duties or other taxes, and VAT applicable in your own country. You would be responsible for paying those charges and we recommend you to contact your local customs office for further information. Please note that if your order is over a certain weight, we may have to split the delivery into more than one parcel resulting in more than one charge – unfortunately this is beyond our control.

For full delivery policy and terms and conditions please see our Purchase Terms and Conditions.

If you want to return an item:

• Please obtain a Return Merchandise Authorisation (RMA), this can be requested via your account or by using this form to view your order: Request a Return
• Returns collections will be arranged by Jaguar Land Rover Classic Operations – do not return any items via any other method – the return will not be accepted.
• Returns collections costs are not covered by Jaguar Land Rover Classic unless item(s) are faulty / incorrect. 
• Please return any parts in their original packaging.
• Once received back, they will be checked before a refund or replacement will be processed.
• All refunds will be made by the payment method which you originally used to purchase the goods.

You can find out more on our Delivery & Returns Policy page here.

Yes, Jaguar Land Rover Classic parts come with a warranty of 24 months in the UK and select European countries, and 12 months elsewhere, covering genuine parts and accessories purchased from us. Repairs or replacements due to manufacturing defects are free when performed by our authorised repairers.

You have the right to cancel orders within 30 days after the products have been delivered to you, beginning the day after you received the products, and a right to receive a full refund from us. This right to cancel is in addition to your right to return defective or damaged goods set out below in our Return Policy's "Damaged or Defective Goods" section, and your other legal rights. For details of those legal rights, please contact Citizens Advice Bureau or visit the Trading Standards website.

Please see our Warranty Policy for further information.

Please note that this right to cancel does not apply to orders for personalised, made to measure, custom made or perishable goods.

We understand that issues can arise, and we will try to making things right. To start a warranty claim, please get in touch with our Customer Service team here. Be sure to include your order number, a summary of the problem, and your contact details. The team will review your request and aim to resolve it as promptly as possible.

Please see our Privacy Policy for information on how we process your personal data. 

Please see our Cookie Policy for information. 

You will be able to find parts for Bowler vehicles in the dedicated Bowler section of our online store. View all Bowler parts here.

Yes, all Bowler parts purchased through Jaguar Land Rover Classic are covered under our standard warranty, just like other Jaguar Land Rover Classic parts.

For full details, please refer to our 'Returns & Warranty' FAQ section and our Warranty Policy. 

You can browse parts by model, category, or part number on our website. For help confirming compatibility with your specific Bowler vehicle, please contact our Customer Service team here who will be happy to assist you in finding the right fit.

Yes, Bowler parts can be returned exactly the same as other Jaguar Land Rover Classic parts - within 30 days of their delivery to you, provided they are unused and in their original packaging as per your Right to Cancel entitlement.

Please refer to our Returns Policy for full details regarding Right to Cancel and instructions on how to initiate a return.

Yes, we provide service and repairs for Bowler owners as we do for other Land Rover owners.

Yes, as with all orders we ship internationally to most countries. See our 'Delivery' FAQs and refer to our Delivery Policy to find out more.